Passenger Bill of Rights

For all ground transportation Services

All passengers of a ground transportation vehicle, including but not limited to a sedan, SUV, van, mini-coach or bus, are entitled to the following, and should have the right to ask the driver to provide:

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Proof of proper commercial-for-hire licensing and certifications as governed by local, state and federal regulations.

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A safe and courteous driver that obeys all traffic laws with proof of commercial vehicle insurance.

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Assurance that the vehicle being driven, has undergone regular inspections, and is certified safe and mechanically sound.

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A fully-vetted and trained driver that has undergone official criminal background checks and pre-hire drug testing.

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Ready access to the transportation service provider, via email, telephone or in-person, of the ground transportation service to voice any concerns or complaints that arise before, during and after the ride.

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A quoted fare for your trip and a final charge that matches that agreed-upon amount (except in cases of changes in trip itinerary or duration.)

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Air conditioning or heat on request.

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Access to fully functioning seatbelts.