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Private Policy

 DEPOSITS, CANCELLATIONS & SERVICE FEES

Gratuity is NOT Included

Driver gratuity is discretionary. You may choose to give it directly to the driver or preset it in advance.

Rates / Service Fees

Flat base rates are factored by grouping all zip codes in and around the city which create different zone pricing. (Base rate may change due to cost of living increases)

Service Charges will be applied at the time of finalizing all services (this includes all admin fees, tolls, parking, permits, state DOT fees, etc. / will fluctuate based on current market).
A 1.4%-20% Fuel surcharge will be applied at the time of finalizing all services (Fuel surcharge % will fluctuate based on current fuel pricing).

Hourly Trips:  (all hourly trips billed at “reserved hours” + any overages) Trips will round up in full hour increments

Hourly trips for sedans and SUV require a 2hr. minimum to book and run in a continuous time-frame.

Hourly trips for stretch limo and shuttle van require a 3hr. minimum to book and run in a continuous time-frame.

Hourly trips for sprinter van, and all other vehicles require a 4hr. minimum to book and run in a continuous time-frame.

All trips are billed from Garage to Garage based on vehicle hourly rate and will apply based on Google Maps travel time to/from location                         

Child Safety Seats

All child safety seats provided by Scorpion will have a $15.00 fee per seat. The Client is responsible for securing the seat in the vehicle.

Pet Travel Fee

All travelers with pets will incur $15.00 pet fee per pet. All pets must travel in carriers and cannot be free inside vehicles.

Early Bird & Red Eye Reservations

Any Reservation between 11:00pm - 1:00am & 4:00am - 5:59am will incur an extra $10.00 charge.

Any Reservation between 1:01am -3:59am will incur an extra $20.00 charge.

  Holiday Travel     Reservation booked for major Holidays will incur an extra $25.00 charge.

Complimentary Wait Policy

Residential, hotel & office pick-ups - 15 minutes

Domestic arrivals - 30 minutes from time of gate arrival

International arrivals - 60 minutes from time of gate arrival

Cruise arrivals - 60 minutes from scheduled pick up time

Extra Wait Policy (not applicable to hourly bookings)

Additional wait time is billed in 5 minute increment at $5.00

Extra Stops Policy (not applicable to hourly bookings)

Extra stops incur a $15.00 minimum charge per stop.  Higher rates may apply based on actual distances.

Extra stops to drop off passengers at different airport terminals incur a $15.00 charge per terminal.

Extra stops to pick up passengers at different airport terminals incur a $15.00 charge per terminal.

Deposit Policy

Deposit amount is determined by the vehicle type hourly rate.  All deposits are based on 50% minimum charge.

Multiple vehicle reservations require a deposit per vehicle. Deposits are processed at the time of the booking.

Cancellation & Trip Modification Policy - Airport & Point to Point Transfers for Sedans, SUV's, & Vans

Cancellations within 12 hours of the scheduled pick-up time are considered late cancels and billed at 75% of the reservation's total.

Cancellations within 6 hours of the scheduled pick-up time are considered late cancels and billed at the full amount of the reservation's total.

Modification to pick-up times within 3 hours are subject to a Rush fee or subject to wait-time charges (pick up time will remain the same and wait time will begin).

Cancellations on Hourly trips, Weddings & Multi-Vehicle Bookings Policy

Cancellations within 30 days of all vehicle options contract pick-up date is responsible for the 50% deposit(s) of the booked time-frame amount.

Cancellations within 15 days of all vehicle options contract pick-up date is responsible for the 75% deposit(s) of the booked time-frame amount.

Cancellations within 7 days of all vehicle options contract pick-up date is responsible for the 100% of the booked time-frame amount.

  NO REFUNDS WILL BE ISSUED

No Shows & Onsite Cancellations Polices

                 No Shows & Onsite Cancellations Polices

Reimbursements will be issued back on the credit card on file or by check if we are unable to process electronically on the credit card 

                                                                                                                      SMS   POLICY

*By submitting your phone number and completing this form, you are giving Scorpion Transportation Service explicit consent to send you SMS notifications related to your business with us, such as driver information and meeting locations. We may also send you advertising, promotional offers, newsletters, and promotional deals. You can opt out at any time by following the unsubscribe instructions provided in each message or by texting "STOP" if you want to stop receiving advertisements your regular business with us will not be affected. Message and data rates may apply from your carrier.

 

Click Here if you'd like to opt-in or opt-out of future SMS advertisements

 

 

 

At Scorpion Transportation Services LLC, we are committed to protecting your privacy. This SMS & Privacy Policy outlines the types of information we collect, how we use it, and your choices regarding the information.

 

1. Information We Collect:

 

- Contact Information: When you provide us with your phone number , we may collect and store this information to send you updates, promotions, or other communications.

 

- Communication Data: We may also collect data related to your interactions with our SMS communications, such as open rates, click-through rates, and response rates.

 

2. How We Use Your Information:

 

- Communication: We use your contact information to send you SMS messages containing updates, promotions, and other relevant information about our products or services.

 

- Analytics: We may use communication data to analyze the effectiveness of our SMS campaigns and improve our marketing strategies.

 

3. Data Sharing:

 

- Third Parties: We do not sell, trade, or otherwise transfer your personal information to third parties at all.

 

 

 

4. Your Choices: Opt-In Opt-Out: You have the right to opt-out of receiving SMS messages from us at any time. You can do so by following the instructions provided in the messages or by contacting us directly. 

 

 


- Updating Information: You can update your contact information or communication preferences by contacting us.

 

5. Security:

 

- Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.

 

6. Changes to This Policy:

 

- Updates:We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

 

7. Contact Us:

 

If you have any questions or concerns about our SMS Privacy Policy, please contact us at customerservice@scorpiontransportservices.com

By continuing to receive SMS messages from us, you acknowledge that you have read and understood this privacy policy. Please note if you choose to opt-out your services could be impacted. 

                               

                                    COVID POLICY

99% of all Scorpion Transportation Services Employees have been fully vaccinated!*

 

Current Regional Tri-State Travel Advisory

 

As of March 19, 2021, Governor Lamont’s Executive Order No.9S, Section 1 regarding travel is no longer in effect.  Connecticut residents and travelers to Connecticut should follow travel-related guidance from the Centers for Disease Control and Prevention (CDC) and the Connecticut Department of Public Health (CT DPH). Mandates and requirements are not currently in place in Connecticut.

 

COVID-19 Precautions & Risk Reduction Measures

 

Being an essential service, Scorpion Transportation Services has contingencies in place to ensure the continuation of our operations 24/7 during catastrophic events and have added additional services during this COVID-19 pandemic The health and safety of our passengers, employees, and partners are our highest priority and we are committed to providing the safest experience possible as we evaluate and adjust our operations to meet the evolving guidelines from the CDC and local government officials.  As we continue to manage our way through this crisis, we are taking steps to proactively safeguard our operations and ensure the health and safety of our passengers and employees.  We ask that you also do your part to protect others by wearing a mask and following these recommendations to stop the spread of COVID-19. 

 

Per the Centers for Disease Control & Prevention (CDC) and government official guidelines, Hy's has implemented the following risk reduction protocols.  As the situation is ever-changing and may evolve, please check back frequently for updates.

 

Health Screenings 

 

90% of all Our employees (Chauffeurs & Office Staff) have been fully vaccinated!

All office employees and chauffeurs undergo temperature screening with no touch thermometer guns at the beginning and ending of each shift.

Employees are not permitted to work if they are displaying symptoms of COVID-19. 

Chauffeurs have personal thermometers to check their temperature frequently and report real time results back to the office.

Employee Precautions & Preparation

 

Chauffeurs wear face masks and gloves at all times in the office and in the field.

Office employees wear masks at all times in the office and in the field and always work a minimum of six (6) feet apart.

Chauffeurs are equipped with disinfectant spray, hand sanitizer, hand

 wipes, extra masks/gloves.

Chauffeurs will have complimentary disposable masks and hand wipes for clients if needed. 

All employees are reminded daily to wash hands frequently and follow other risk reduction protocols at all times.

It will be the expectation that passengers will be responsible for providing a personal mask and maintaining social and physical distance from others. *5 actions you can take to protect others, help us keep each other safe and stop the spread!

 

Vehicle Sanitation & Cleaning

 

Vehicle interiors are thoroughly cleaned and disinfected with CDC recommended alcohol-based disinfectant before and after every ride, paying special attention to touch points, seating areas, armrests and door handles (interior & exterior).

Electrostatic sprayers with hospital-grade disinfectant are used to sanitize vehicle interiors and surfaces at the start of each day.

HEPA filters are installed in vehicles interior air filtration systems (​HEPA units have an efficiency rating of 99.995%, which assures a very high level of protection against ​airborne​ transmission).

Vehicle exteriors are cleaned daily.

Physical & Social Distancing

 

Plastic partitions are installed in all vehicles.

Passengers are prohibited from sitting in the front seat of any vehicle.

All applicable pickups must be "express/curbside" as chauffeurs are not permitted to enter airports, offices, residences, etc.

The maximum vehicle seating capacity for passengers will be subject to change and will evolve with the level of distancing requested by government officials and the CDC. Physical distancing mandates will be practiced and protected in and outside of all livery vehicles and charter buses.  Capacity is being set at 50% for all vehicle types.

Physical contact and sharing of any items between employees, drivers and passengers is prohibited.

Buses will be loaded and unloaded on a first in, last out procedure.  Capacity is being set at 50% for buses.

COVID-19 Warning

 

We have taken enhanced health and safety measures for our passengers and employees. 

 

An inherent risk of exposure to COVID-19 exists in any public place where people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and death.  According to the Centers for Disease Control and Prevention (CDC), senior citizens and people with underlying medical conditions are especially vulnerable.

 

By reserving a vehicle with Scorpion Transportation Services. you voluntarily assume all risks related to exposure to COVID-19.

 

Help keep each other healthy and safe!  Wear a mask!

                           WEBSITE & COOKIE POLICY

This Website & Cookies Policy applies to Scorpion Transportation Services LLC,("us", "we", or "our") and governs the use of our  Website.

 

1. Information We Collect:

 

- Personal Information: We may collect personal information such as your name, email address, and phone number when you voluntarily provide it to us through our website forms or communication channels.

 

- Automatically Collected Information:  We may also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, and referring website.

 

2. Use of Information:

 

- Improving User Experience: We may use the information collected to personalize your experience on our website and to provide you with relevant content and services.

- Communication: We may use your contact information to send you updates, promotions, or other communications related to our products or services.

- Analytics: We may use website analytics tools to analyze user behavior and trends, which helps us improve our website and marketing efforts.
 

3. Cookies:

 

- What are Cookies:  Cookies are small text files stored on your device that track and store information about your interactions with websites.

 

- Types of Cookies:  We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted) to enhance your browsing experience and provide targeted advertising.

 

- Managing Cookies: You can control or delete cookies through your browser settings. However, please note that disabling cookies may limit your ability to access certain features of our website.

 

4. Third-Party Links:

 

-External Websites:  Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third parties before providing any personal information.

 

5. Updates to this Policy:

 

-Policy Revisions: We may update this Website & Cookies Policy from time to time. Any changes will be posted on this page with a revised effective date.

 

6. Contact Us:

 

If you have any questions or concerns about our Website & Cookies Policy, please contact us at [customerservice@scorpiontransportservice.com].

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